Privacy Policy

How we collect, use, and protect your personal information

Last Updated: June 14, 2026

Introduction

This privacy policy explains how lunar-myth collects, uses, stores, and protects personal information when you use our website or engage with our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you submit an enquiry through our website, we collect:

  • Your full name
  • Email address
  • Organisation or venue name
  • Venue type and related information
  • Any additional information you choose to provide in your message

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your enquiries and providing information about our services
  • Processing and fulfilling service requests
  • Communicating with you about projects and proposals
  • Improving our website functionality and user experience
  • Complying with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you submit information through our contact form
  • Legitimate Interest: For improving our services and website functionality
  • Contract Performance: When processing information related to service delivery

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure data transmission using encryption protocols
  • Access controls limiting who can view personal information
  • Regular security assessments and updates
  • Staff training on data protection principles

Your personal information is stored on secure servers located within the United Kingdom. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Retention

We retain different types of information for varying periods:

  • Enquiry information: Retained for up to two years after last contact
  • Client project information: Retained for the duration of the project plus seven years for contractual and tax purposes
  • Website analytics data: Aggregated and anonymized data may be retained indefinitely

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements
  • Professional advisors such as lawyers and accountants when necessary
  • Law enforcement or regulatory bodies when required by law

Your Rights

Under data protection law, you have the following rights:

  • Right of Access: Request copies of your personal information
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information under certain circumstances
  • Right to Restrict Processing: Request limitation on how we use your information
  • Right to Data Portability: Request transfer of your information to another organization
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at children under the age of sixteen. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: 47 Clerkenwell Road, London EC1M 5RS, United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.